PRIVACY POLICY
At All Fresh Cleaning Service, we care about your privacy. We service the greater Houston, TX and is committed to providing sparkling living spaces.
Last updated December 01, 2023
1. INTRODUCTION
This privacy policy (“Privacy Policy” or “Notice”) describes how and why All Fresh Cleaning Service LLC (“All Fresh Cleaning Service,” “we,” “us,” or “our”) collect, store, use, and/or share (“process”) your information when you interact with us and/or use our services (“Services”), including on our website at allfreshcleaningservice.com.
2. WHAT INFORMATION DO WE COLLECT AND WHY?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
We may engage vendors to provide certain interactive features on our Site. Your use of these interactive features is voluntary, and we may retain the information that you submit through these features. For example, we may offer an interactive chat feature on the Site to assist you with your order and for other customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript.
By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.
Category of Personal Information:
- Identifiers: This includes your real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers.
- Commercial information: This includes records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Personal information described in Cal. Civ. Code § 1798.80(e) (“Customer Records”): This includes name, signature, address, telephone number, insurance policy number, bank account number, credit card number, debit card number, or other financial information.
- General personal information: This includes general personal information that does not fit within one of the categories in this chart. For example, we collect the contents of communications you send to us and other user-generated content, including comments, recommendations, reviews, ratings, or any other posts or information voluntarily submitted to such properties (“Public Activities”).
- Characteristics of protected classifications: This includes age, date of birth, military, or veteran status under California or federal law.
- Audio, electronic, visual, thermal, olfactory, or similar information
- Internet or other electronic network activity information: This includes Internet or other similar activity, browsing history, search history, information on a consumer’s interaction with a website, application logs, device data and registration, social media account information, or advertisement.
- Geolocation data
Why We Collect It:
- To provide you with, process payment for, and manage services you request;
- To allow you to register and create an account and profile;
- To provide you with ongoing customer support, including sending you maintenance communications to alert you to changes and updates in our Site policies, products, or services that may affect you;
- To enable you to provide us with feedback, participate in surveys, and contact us, and for us to contact you;
- To administer promotions you enter, such as a contest or sweepstakes;
- To carry our our obligations and enforce our rights arising from this Privacy Policy, the Terms and Conditions, and any other contracts entered into between you and us, including for billing and collection;
- To send you communications of interest, such as emails or text messages about All Fresh Cleaning Service LLC and our products, services, and promotional offers;
- To deliver behavioral advertising to you on behalf of ourselves and advertisers based on your activity on the Site and on third-party sites and applications;
- To personalize your overall experience with the Site;
- To customize, measure, and improve our Site, products, services, content, and advertising;
- To protect, enforce, or defend the legal rights, privacy, safety, or property of ourselves, our employees, our agents, or others, and to comply with applicable law;
- For purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy;
- For any other purpose with your consent;
- To provide discounts and promotions;
- To allow you to register and create an account and profile;
3. HOW DO WE COLLECT THIS INFORMATION?
We collect Personal Information directly from you, your devices or browser, vendors that assist us in providing our services and running our internal business operations, data analytics providers, advertising networks, suppliers, social media platforms and other data providers:
- We collect information from you when you directly provide it to us, such as when you: place an order for services; correspond with us through any communication channel; enter into promotions that we offer; engage with us through our social media accounts; or review us online.
- We and our third-party service providers collect information automatically about you: We use tracking tools to collect Internet or other electronic network activity information (such as site usage information). Tracking tools include browser cookies. We do this on our websites and in emails that we send to you. We collect information about users over time when you use our websites. We have third parties collect personal information this way.
- We collect information about you from third parties: We may obtain information about you from other trusted third-party partners, such as franchisees, affiliate companies, analytics, marketing providers, or public databases, to update or supplement information about you, such as information to validate or update your address or other demographic and lifestyle information. We also may collect personal information from vendors that assist us in providing our services and running our internal business operations, data analytics providers, advertising networks, suppliers, social media platforms, and other data providers.
4. HOW DO WE DISCLOSE YOUR INFORMATION?
We may disclose each of the categories of Personal Information identified in Section 2 to the respectively identified categories of recipients for operational, business purposes consistent with the purposes for collection or use designated, as is reasonably necessary and proportionate to achieve those purposes, or for another purpose that is compatible with the context in which the personal information was collected, including, but not limited to:
- Auditing our ads;
- Helping to ensure security and integrity of your personal information;
- Debugging, repairing, and improving functionality;
- Short-term, transient use;
- Performing services on our behalf;
- Internal research for technological development; and
- Verifying the quality and/or safety of our services.
The categories of recipients that we disclose Personal Information, include, but are not limited to:
- Franchisees: By providing your contact and other information to All Fresh Cleaning Service LLC or through this Site, you have given your express consent for All Fresh Cleaning Service LLC to disclose your information with its franchisees and for All Fresh Cleaning Service LLC to use your personal information as outlined in this Privacy Policy.
- Service Providers we use to help us operate our business or provide services on our behalf. For example, these services may include payment and billing processing, fulfillment of orders, shipping, IT and related infrastructure provision, customer service, advertising, email distribution, research and analytics, or management of sweepstakes, contests, or promotions.
- Advertising Agencies
- Internet Service Providers
- Data Analytics Providers
- Government Entities
- Operating Systems and Platforms
- Social Networks
We also may disclose Personal Information described in this Privacy Policy as follows:
- Legal Matters and Safety: We may, without your consent, access, preserve, and disclose Personal Information as required by law. Additionally, we may disclose your Personal Information if we believe such action is necessary to: (a) prevent or investigate suspected fraud, violations of our Terms of Use or other policies, or activity that appears to us to be illegal or may expose us to legal liability; (b) protect the physical safety of any person or property; (c) protect and defend our rights and property; or (d) prevent or address inappropriate conduct on the Site or through our communication channels.
- Sale or Transfer of Business or Assets: We reserve the right to transfer any information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party. In addition, information about our customers and registered users may also be disclosed in connection with a commercial transaction where we or any one of our businesses are seeking financing, investment, support, or funding.
- With Your Consent: We will disclose your Personal Information to others when you specifically permit us to do so.
5. WHAT ARE YOUR PRIVACY RIGHTS?
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can always contact us from the contact details below or follow the third-party or from our Site account settings to manually delete or deactivate your account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
We are not responsible for opt-out processes provided by external parties. For information about controlling the collection of cross-app data from your mobile device for personalized or “interest-based” advertising or sponsorship credit purposes, you may adjust the privacy and advertising settings on your device. Consult your device manufacturer’s support materials for information about available settings.
6. DATA SECURITY
We maintain reasonable administrative, technical, and physical safeguards to protect the confidentiality and security of Personal Information we collect and process. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from the Site, and you do so at your own risk.
7. HOW LONG WE KEEP YOUR PESONAL INFORMATION
We keep the categories of Personal Information described in this Privacy Policy for as long as is necessary for the purposes described in this Policy or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
- Your Personal Information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
- Your Personal Information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the Personal Information was collected;
- The information is reasonably required to protect or defend our rights or property; or
- We are otherwise required or permitted to keep your information by applicable laws or regulations.
Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.
8. ADDITIONAL INFORMATION
Children’s Privacy: The Site and All Fresh Cleaning Service LLC’s services are not directed at or intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18 years of age, you should not register or provide any personal information to All Fresh Cleaning Service LLC, including on the Site. If you believe we might have any information from or about a child under 18 years old, please contact us as described in the Contact Us section below.
Third-Party Links: To the extent links on our Site may be used to access external or third-party websites and communities, you should be aware that these external or third-party websites and communities are not controlled by us and, therefore, are not subject to this Privacy Policy. We recommend that you check the privacy policies of each such website and community to determine how your personal information will be utilized by their proprietors.
Disputes: If you choose to visit the Site your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use including limitations on damages, resolution of disputes, and application of the laws of the United States and the State of Texas.
9. CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be posted on the Site, with the “Effective Date” posted at the top. We may revise and update this Privacy Policy if our practices change, as technology changes, or as we add new services or features to our Site or change existing ones.
If we make any material changes to our Privacy Policy or how we handle your Personal Information, you will know because the Effective Date of the Privacy Policy will change. By accessing the Site and/or purchasing our products and services after the Effective Date, you are deemed to consent to our then-current Privacy Policy for information captured after the Effective Date of that Privacy Policy.
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us by:
Phone: (832) 271-5777
Email: Support@allfreshcleaningservice.com